We're sorry to hear something happened to your Hiro. We will be more than glad to take a look at the problem for you and give you a refund or a brand new Hiro.
For returns or replacements, please get in touch with us through our contact form and use the following address when sending your Hiro back:
Super Hiro, LLC
801 E. Hibiscus Blvd. Suite B
Melbourne, FL 32901